A Visiting Angels location uses Strappos to turn every new WellSky open shift into immediate SMS and email outreach.
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WellSky remains the location’s scheduling system. But open-shift notifications primarily depend on caregivers seeing an alert in the WellSky app.
If app notifications are paused or the app is not being checked, an urgent shift can sit unseen while a coordinator waits for a response.
Caregivers can see the shift in a text or email, open the details, and take action without waiting to notice an app notification.
Communication begins when the open shift is created.
Only caregivers who meet the approved criteria are contacted.
Every message includes a direct link to view or accept the shift.
Coordinators do not have to rebuild the same broadcast manually.
1. Shift appears in WellSky
2. Caregiver must notice the app alert
3. Coordinator may need to follow up manually
1. Shift appears in WellSky
2. Qualified caregivers receive SMS and email
3. Caregiver opens the job and responds directly
AI Voice and conversational AI SMS can answer approved questions about shift times, location, requirements, or next steps, then record the response and keep the workflow moving.